EN

Privacy Policy

INTRODUCTION

The protection of personal data is one of the core values of COASTAL LIVING RELOCATION SERVICES, S.L. (hereinafter, “Coastal Living”). Compliance with applicable personal data protection regulations is a top priority for us.

The purpose of this policy is to explain how we will process the personal data you provide to us via email, telephone, and other channels through which personal data is collected in connection with relocation services.

TABLE OF CONTENTS

  • Data Controller

  • Categories of Data Subjects and Data

  • Purposes of Processing

  • Legal Basis for Processing

  • Data Recipients

  • Data Retention Periods

  • Profiling

  • Exercise of Rights

  • Confidentiality and Data Security

  • International Transfers

  • Cookie Policy

DATA CONTROLLER

The controller responsible for processing your personal data is:

Company name: Coastal Living
Registered address: Mossèn Pere Ribot 53, Vilassar de Mar 08340, Spain
Tax ID (NIF): B88680616
Email: info@coastal-living.es

CATEGORIES OF DATA SUBJECTS AND DATA

This Privacy Policy applies to the processing of personal data relating to the following categories of individuals:

  • Clients or prospective clients interested in renting as tenants or purchasing real estate (including property seekers or prospective titleholders);

  • Property owners wishing to sell or rent out a property;

  • Other parties involved in any relocation transaction or service.

Personal data provided through different channels, documents, contracts, or during the process may include identification data, contact details, financial information, information about the individual’s environment, and billing data, among others.

PURPOSES OF PROCESSING AND LEGAL BASES

We collect and process your personal data for the following purposes:

Relocation Services

In the context of providing relocation services (including property purchase, sale, rental, or related services), it is necessary to process personal data of the individuals involved. This processing is carried out in accordance with applicable law, based on the performance of pre-contractual or contractual measures.

This includes:

  • Initial contact and service inquiries

  • Communication via phone or electronic means

  • Assistance with property purchase or rental processes

  • Organization of property viewings

  • Coordination between parties

  • Transmission of offers and negotiations

  • Document management (registry extracts, energy certificates, contracts, etc.)

  • Assistance with administrative or legal procedures

  • Informational communications about developments or incidents

With your authorization where required, we may also act on your behalf in administrative processes, document submissions, coordination with notaries or property registries, or contracting utilities.

We may also share your personal data with third parties when necessary for service delivery.

Where a contractual relationship exists, we will also process your data for invoicing and payment management.

Legal basis: performance of a contract.

Commercial Communications

During the provision of our services, we may request your consent to send you commercial communications via electronic means (email, SMS, messaging apps, etc.).

These communications may be tailored to your preferences.

You may withdraw your consent at any time.

Legal basis: consent.

Customer Feedback Communications

We may process your personal data to obtain your feedback and assess your satisfaction with our services through optional surveys.

Legal basis: legitimate interest.

Legal Obligations

We may process your personal data where required by law or by competent authorities.

Legal basis: legal obligation.

DATA RETENTION PERIODS

Your personal data will be retained for as long as necessary to fulfill the purposes described above and to comply with legal obligations.

Afterward, the data will be blocked and retained only for the purpose of responding to potential claims until the applicable statute of limitations expires, after which it will be deleted.

Specifically:

· Documentation required under anti-money laundering regulations will be retained for 10 years

· After 5 years, access will be restricted to internal control bodies and legal representatives

Data may also be retained in anonymized form for statistical or research purposes.

PROFILING

Coastal Living may create user profiles based on:

  • Website behavior and navigation

  • Interaction with communications

  • Inquiries and contact history

  • Survey responses

Automated processing may be used to segment users based on interests.

If you have consented to receive commercial communications, these may be personalized.

Profiling will not produce legal effects or significantly affect you.

EXERCISE OF RIGHTS

You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability by contacting:

info@coastal-living.es
(Reference: “Personal Data”)

You may also:

  • Withdraw consent at any time

File a complaint with the Spanish Data Protection Authority (AEPD): https://www.aepd.es/

CONFIDENTIALITY AND DATA SECURITY

Your data will be treated with the utmost confidentiality.

We have implemented appropriate technical and organizational measures to prevent loss, misuse, unauthorized access, or alteration of your data.

INTERNATIONAL DATA TRANSFERS

If third parties involved in service provision process your data outside the European Union or European Economic Area, Coastal Living will ensure adequate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Appropriate certifications

You may request further information at info@coastal-living.es.

COOKIE POLICY

For information about how we use cookies and similar technologies, please refer to the Cookie Policy available on our Website.

Last updated: May 2026